Dealer of the Year
“All achievements were at one time a mere ‘dream bubble’ floating above a dreamers head,
the dreamer kept on believing in it so much that the dream eventually became a reality”
-Karen Salmansohn
It can take a person months to purchase a vehicle and rightly so as it is the second most expensive purchases you will make. The car buying and owning process can be complex, from choosing the type, make and model of the car you want, deciding what would be most suited to your needs, to being able to acquire vehicle finance and get the best deal possible. Most importantly, finding the professional advice and service you need as this ultimately paves your car buying experience.
Vikash Govindjee, Amit Bholla and Tom Gardner were just three individuals looking to buy a car and found themselves thinking of a way to reduce this complexity. Drawing on their knowledge and expertise, they realized, by using technology, they could create a perception of convenience and time efficiency in the car buying process. It was due to this very discovery, they co-founded and established Carter in 2016. They created a digital platform in which customers can choose a car from a wide selection, get advice, apply for vehicle finance and arrange delivery for their new vehicle.
Through continuously changing and adapting in technology, Carter evolved and we were able to open Carter Renault Melrose in 2018 and rose to be the top Renault dealership in the country by new sales volumes.
What distinguishes us from the rest?
We have a significant investment and belief in combining technology and people. Our unique sales team are able to operate both as sales agents and FNIs, an industry first in South Africa. We have our very own marketing capability making sure we successfully engage with customers. As a result, customers are better served and have one integrated experience.
Carters team of developers have created a customer friendly website with the means to book in your vehicle for a service, to deliver valuable information and provides customers with a steppingstone into buying and owning a car.
We believe in investing and inspiring our people so that they may reach their full potential and achieve their dreams. Carter not only encourages and motivates their employees to do more for their customers but for themselves. By investing in programs which build employee skills, award employees for their hard work and steadfast dedication and providing employees with the tools and opportunities to grow both within the company as well as an individual.
“Unity is Strength…
when there is teamwork and collaboration, wonderful things can be achieved”
-Mattie JT Stephanek
On the evening of the 10th of June 2021, Carter Renault Melrose, was awarded Renault South Africa’s Dealer of the Year. The award is based on customer service and brand compliance across all areas of the dealership. Winning Renault Dealer of the Year is a significant achievement, and we are grateful to have reached such a big milestone. We are also very proud of the following individuals who won top honors in their respective departments:
Ivano Bertossi for Service Advisor
Emile Stanz for Service Manager
Malcolm Du Plessis for Parts Manager
Trudie Horn for Sales Manager
Emmanuel Makobe for Co-Tech
The success of our Melrose dealership and our brand is the result of believing in a technology driven experience and our team who support this process. By investing in technology, putting our customers at the core of everything we do, we have created a transparent, helpful and friendly experience for all our customers.
“We put our customers at the heart of what we do, and try to provide them with a distinctive experience when engaging with us.
The unprecedented 6 awards received from Renault South Africa covering sales and after-sales categories is a further indication that we are having a positive impact in the lives of our customers.”
-Carter CEO, Vikash Govindjee
How do we work? Through a digital platform, Carter is able to assist customers from anywhere in South Africa, whether you are in depths of Grootegeluk mines or on the white sands of Camps Bay. Carter is there to handle all the finer details so that you do not have to. We have a team of skilled, professional and friendly individuals to ensure that our customers are up to date, every step of the way. Every step in the car buying process is well defined and explained to you as the customer, we provide you with all the information needed to purchase and own a vehicle. From receiving quotes, through the pre-qualifying stage and the application process. With Carter, customers can spend more time planning their first road trip in their new vehicle.
Despite the win of Renault South Africa’s Dealer of the Year 2021, we as a team believe we have many more milestones to achieve as we strive to uphold Carter values every day. We make a commitment to our customers- to continue to create memorable moments, to provide all our customers with the best car buying experience and to make many more dreams come true!
To begin the journey of owning your new vehicle, please visit our website at www.heycarter.co.za.
You can also contact us on 010 045 2682 or 031 045 0500 or email us on [email protected] and we will be happy to help.
Thank you .
